I was reading hacker news and I stumbled upon these examples of engineering post-mortems. That reminded of how useful post-mortems can be in all areas of a company.
The official definition of a post-mortem is:
An examination of a dead body to determine the cause of death.
A post-mortem in the context of business is when you examine and analyze what actually caused something to go wrong. Doing these can help you understand why your marketing failed, how you screwed up a sales call, why you lost a customer and countless other things that go wrong in SaaS businesses.
Reminder: Post-mortems aren't just for when your code fails. [Click to Tweet]